Privacy Policy

Last Updated: May 6, 2026

1. Information Collected

When using our Service, we collect information such as your name, email address, company information, order data, customer information, product information, and usage data. This information is used to provide and improve the Service.

2. Use of Information

We use the information we collect for the following purposes: To provide and maintain the Service, provide customer support, improve the Service, fulfill our legal obligations, and ensure security.

3. Data Security

We use industry-standard security measures to ensure the security of your data. However, please note that data transmission over the internet is not 100% secure.

4. Cookies

Our Service uses cookies and similar tracking technologies to improve the user experience and analyze the Service.

5. Third-Party Services

Our Service uses third-party services such as Firebase, RevenueCat, and Paddle. These services have their own privacy policies, and your data may be processed under these policies.

6. Data Retention

We store your data for as long as necessary to provide the Service. When you close your account, your data may be deleted or anonymized.

7. Your Rights

You have the right to access, correct, delete, or object to the processing of your personal data. Your rights under GDPR and applicable data protection laws are reserved.

8. Location Data and Background Tracking

Our application collects and processes your precise location data (GPS and network-based) to manage the logistics of orders, verify delivery addresses on the map, and provide live tracking features.

• Foreground Location Access: Your location data is used in the foreground (while the app is open and in use) to allow customers and staff to select delivery addresses on the map and determine the nearest delivery regions.
• Background Location Access (Live Tracking): For staff members managing the order delivery process (who can assign themselves to an order, or be assigned by an authorized manager), live location tracking is performed. This tracking is not automated; instead, it is initiated only when the staff member manually starts location sharing within the app. Once enabled, location updates are sent even when the app is in the background or closed. The staff member can manually stop sharing their location at any time. This tracking is carried out to calculate the real-time estimated time of arrival (ETA) for the customer's order and to enable the customer to view the staff member's position on the map.
• Data Sharing and Retention: Your location data is shared only with authorized parties (the customer who placed the order and the store manager) for real-time map visualization during the active delivery process. It is strictly never shared with third parties for advertising or marketing purposes. Location data is securely stored or anonymized in our database once the delivery process is finalized.